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Weekend Customer Host

About the job:

Join our team as a Weekend Customer Host and be part of this exciting transformation, enhancing the service offering for customers travelling with us on Saturdays and Sundays.  A great opportunity for those with weekday commitments, these new roles work onboard our trains providing customers with an at-seat refreshment service, a warm welcome and outstanding service.

Your main responsibilities will be:

  • To promote and sell GWR products onboard trains by engaging with customers to ensure they have the journey they deserve.
  • To offer a complimentary trolley service for customers travelling in first class
  • To be an ambassador for GWR, following our vision and values to provide the best customer service.
  • To adhere to all GWR safety principles, providing the safest possible journey for everyone.
  • To maintain a clean, hygienic and pleasant environment 

 You'll need to be:

  • Passionate about delivering outstanding customer service
  • Able to work a range of shifts on Saturday and Sunday every weekend
  • Proactive and confident in a sales-driven role
  • Able to maintain stock control

As a minimum, you will need to have:

  • Customer service experience within a sales background
  • Cash handling experience
  • Excellent communication skills
  • The ability to work both alone and as part of a team

 About the location:

You will start and end your shifts at Worcester Shrub Hill station.

Working Pattern: 

You will work an average of 17.5 hours a week over Saturday and Sunday.

Additional Information:

Shifts may start or finish before public transport is available.  You should live within 60 minutes travelling time from the station.

Training for this position is for two weeks, full-time Monday – Friday.

This position is advertised to fill existing vacancies and to create a talent pool for future vacancies.

For further information, please contact Adam Law, OBS Manager, on 07788 154007.

In case of technical difficulties when submitting your application, please contact the Recruitment Team at

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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Worcester Shrub Hill Station
Worcester Shrub Hill Station, Shrub Hill , Worcester, England, WR4 9EJ
  • Ref:
  • Company:
    Great Western Railway (GWR)
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Part Time
  • Contracted Hours:
  • Location:
    Worcester Shrub Hill Station
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