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What we do

FirstGroup helps millions of customers travel to work, go to school, visit family and get to where they want to go and our Customer Contact Centre plays a huge role in helping them do just that.

Our corporate values underpin all of the work that our Contact Centre team carry out – we are all:

  • Committed to our customers
    We keep our customers at the heart of everything we do
  • Dedicated to safety
    Always front of mind, safety is our way of life
  • Supportive of each other
    We trust each other to deliver and work to help one another succeed
  • Accountable for performance
    Every decision matters, we do the right thing to achieve our goals
  • Setting the highest standards
    We want to be the best, continually seeking a better way to do things

Want to know what it’s really like to work in our Customer Contact Centre? We’ll let our team tell you themselves…

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