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What we do

FirstGroup helps millions of customers travel to work, go to school, visit family and get to where they want to go and our Customer Contact Centre plays a huge role in helping them do just that.

Our corporate values underpin all of the work that our Contact Centre team carry out – we are all:

  • Committed to our customers
    We keep our customers at the heart of everything we do
  • Dedicated to safety
    Always front of mind, safety is our way of life
  • Supportive of each other
    We trust each other to deliver and work to help one another succeed
  • Accountable for performance
    Every decision matters, we do the right thing to achieve our goals
  • Setting the highest standards
    We want to be the best, continually seeking a better way to do things

Want to know what it’s really like to work in our Customer Contact Centre? We’ll let our team tell you themselves…

    First Customer Contact currently have 6 vacancies

    New Vacancies for First Customer Contact - for all click on Tab above
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