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At FirstGroup, our customers and colleagues are our No1 priority. Their safety and happiness are at the heart of everything we do. It’s why we go to such great lengths to deliver an industry-leading performance. And our efforts haven’t gone unnoticed. Our family of businesses are very proud to have picked up all kinds of awards and honours. Here are just a few of our more recent awards:


  • Investors in People Gold Award, 2015

  • Top Transport Logistics & Distribution Company for Graduates to Work For – Smaller Intake: 2015

  • Carbon Trust Standard, Triple certification for achievements in reducing carbon emissions, water use and waste across UK Bus and UK Rail - 2015

Great Western Railway

  • Industry Leader of the Year, Mark Hopwood, Managing Director. – Rail Business Awards 2017

  • Best Corporate Communications - Rail Business Awards 2015

  • Best Marketing Campaign - Rail Business Awards 2015

  • Rail Business of the Year - Rail Business Awards 2016

  • Recommended for IiP Gold Status - November 2014

  • Excellence in Employee Relations - Personnel Today Awards - November 2014

  • Young Professional of the Year - Rail Business Awards - 2014

  • GWR - Rail Business Awards 2020. Diversity in Rail - Highly Commended status

First TransPennine

  • UK Customer Satisfaction Awards, Strategic Leadership Award, Kathryn O'Brien, Customer Experience Director. 2017

  • Rail Business Awards - Highly Commended Train Operator, First TransPennine Express /Siemens/Network Rail - Highly Commended Rolling Stock Excellence, Highly Commended Women in Rail Award: Kathryn O’Brien; Investors in People (IIP), Gold Status 2015

  • Investors in People Gold Award - February 2015

  • British Quality Foundation’s UK Excellence Award - October 2014

Hull Trains

  • Rail Operator of the Year, National Transport Awards - 2016

  • Employers Working in Partnership Award, The Campaign for Learning - 2016

  • National Transport Awards, Rail Operator of the Year, Highly Commended - 2015

  • Rail Business Awards, Highly Commended, Train Operator 2015

First Bus

  • National Employee Engagement Awards, Unsung Hero Award, Tony Clegg, Highly Commended; 2016

  • Low Carbon Vehicle Operator of the Year, Low Carbon Champions Awards. 2016

  • Bristol and Bath Women in Business Awards. Female Apprentice of the Year: Tina Haden-Williams; People 1st Apprenticeship Awards, Passenger Transport Advanced Apprentice of the Year: Tina Haden-Williams - 2015

  • National Transport Awards, Travel Information and Marketing award, First South Yorkshire - 2015

  • Employee Engagement Awards, The Professional of the Year Award Highly Commended: Joy Devine, Operations Manager - 2015

  • 2015 Everywoman in Transport & Logistics Awards, Woman of the Year, Fiona Kerr - 2015

  • 'Advanced Apprentice of the Year’ (one of our Apprentice Mechanics at First West of England) – People 1st Apprenticeship Awards 2015

  • Female Apprentice of the Year (one of our Apprentice Mechanics at First West of England) – Bristol and Bath Women in Business Awards 2015

  • Special Award for First Rail Support for overcoming adversity during rail disruption - UK Bus Awards - November 2014

  • Special Award for First Glasgow and First Games Transport for bus and coach provision during Commonwealth Games - UK Bus Awards - November 2014

  • First Prize in the Environment Category - UK Bus Awards - November 2014

*These awards were for the Sheffield Bus Partnership, a groundbreaking agreement between First, SYPTE, Sheffield City Council and other bus operators. At these awards, we were runners up in two more categories and had another 11 submissions that were ‘highly commended’!